Terms and conditions

The merchant for NOBS Clothing is: Durin Productions AB, Fritslavägen 64, 51141 Kinna, SWEDEN. Organization number: 556669-6562. NOBS goods will be sent from our country of origin: Sweden.

Customer service: support@nobsclothing.com, telephone +46 320-211420.

Return, refund and cancellation policy

All exchanges and returns can be made within 60 days.

Exchanges

You may return an item(s) AND exchange it for the same item(s) in a different size or color, or of the same euro value. While you pay shipping costs to return item(s) to us, we are happy to send your exchange merchandise at no shipping charge to you.

Please note, additional shipping charges may apply for items you add above the value of your original order. There is no charge for the return of defective items or items we may have shipped incorrectly. Please make your return as outlined below.

Returns

If you need to return something for any reason, please send us an email at support@nobsclothing.com and we will get back to you ASAP.

You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. For defective items, or items shipped incorrectly, simply contact us and we will make arrangements for return shipping. Please allow 14-21 business days upon receipt for processing your return.

Items that may not be returned:

  • Undergarments, worn or laundered items cannot be returned.

Privacy policy

We value our customers and respect their privacy. We only collect customer information to ensure your order. We do not sell or rent personal information to third parties.

How We Use the Information We Collect

To serve our customers better, we add the information supplied to us to our customer database and mailing list. From time to time, we might send periodic mailings or emails about new products and services, discounts, special promotions or upcoming events.

Customers may contact us via email, phone or mail if they do not want to receive such emails or mailings from us. Customers may unsubscribe from our email list by clicking unsubscribe at the bottom of the email received.

We only use personal telephone numbers to contact customers regarding orders.

Credit Card Safety

We cannot and do not store credit card information. The information is shared only with the payment processors and fraud protection services that directly service the transactions.

DIBS - Payments made easy

Delivery policy

We are shipping worldwide.

Shipping methods and rates are based on the weight and size of the merchandise and the shipping address for your order.

We haven’t checked the postage fees to every country in the world, so if you cannot find a shipping method to your country, just contact us and ask for it!

Delivery

Confirmed orders are normally processed and shipped within 2-3 days but at high season up to 1 week. Shipping times vary between different countries, seasons and mail carries. Your package should typically arrive within 1-2 weeks after being shipped.

To most countries, we have two delivery options:

  1. UPS (DHL in Sweden) delivers packages of all size and weight; we (and you) can track and trace your package.
  2. Standard postal service (PostNord): for packages under 2 kg; often a cheaper option, but we cannot track and trace the package. Normal delivery is within 3-7 days.

You are responsible for your taxes

Your order will be subject to Duties and Taxes (Customs/Government) of the country to which you have your order shipped. These charges are always the recipient’s responsibility.

Shipping Damages

Items damaged during shipping are replaced if returned within 14 days of final delivery and the damage have been confirmed and accepted by NOBS Clothing. Return shipping costs are not refunded though the replacement items are shipped free of charge and without any processing fees.