Exchanges and returns
All exchanges and returns can be made within 60 days.
You may return an item(s) AND exchange it for the same item(s) in a different size or color, or of the same euro value. While you pay shipping costs to return item(s) to us, we are happy to send your exchange merchandise at no shipping charge to you.
Please note, additional shipping charges may apply for items you add above the value of your original order. There is no charge for the return of defective items or items we may have shipped incorrectly. Please make your return as outlined below.
If you need to return something for any reason, please send us an email at firstname.lastname@example.org and we will get back to you ASAP.
You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. For defective items, or items shipped incorrectly, simply contact us and we will make arrangements for return shipping. Please allow 14-21 business days upon receipt for processing your return.
Items that may not be returned:
- Undergarments, worn or laundered items cannot be returned.